Beyond Dial Tone — Claude Skills Provisioning Agents in Microsoft Agent 365

Microsoft Agent 365 went GA on May 1st, 2026, as the multi-vendor control plane for AI agents — Microsoft-native, Anthropic-powered, or third-party — all under the same Entra, Defender, Purview, and Intune controls you already operate.In this session, Rick G...

Microsoft Agent 365 went GA on May 1st, 2026, as the multi-vendor control plane for AI agents —...

Logitech Session

Meet Alex: where AI agents, human agents, and Salesforce context come together.

Customer Contact is getting heavier.More channels.More conversations.Higher expectations.More pressure on agents to respond quickly, stay personal, capture context, and follow up correctly.That is exactly where AI should help.Not by replacing people, but by remo...

Customer Contact is getting heavier.More channels.More conversations.Higher expectations.More pre...

Monetising Meaning: Voice AI and the Next Revenue Frontier for Microsoft Teams

Teams calls, meetings and PSTN conversations contain insights that largely go unstructured and untapped. This session explores how Voice AI is turning that raw audio into compliance evidence, customer experience signals and revenue intelligence - and why the arc...

Teams calls, meetings and PSTN conversations contain insights that largely go unstructured and un...

Your Microsoft Teams Rollout Isn't Finished Yet

Put your hand up if your organisation has rolled out Microsoft Teams. Now keep it up if that rollout reached every nurse, warehouse operative, factory worker, and shop floor associate in the building.Most hands go down. And most people — whether you deliver th...

Put your hand up if your organisation has rolled out Microsoft Teams. Now keep it up if that roll...

The Habit Shift that changed Everything: My Copilot Story

You’d think being a Microsoft MVP meant instant Copilot success. The reality? It took months of hesitation before one simple habit changed everything.In this candid session, I’ll share the breakthrough that made Copilot stick for me, and the patterns I uncov...

You’d think being a Microsoft MVP meant instant Copilot success. The reality? It took months of...

AI Workplace Microsoft MVP AMA

Join MVP Tom Arbuthnot and Expert MVP and Microsoft friends to answer all your questions on Teams, Teams Rooms, Places and AI Workplace.This is an open Ask Me Anything session. We look forward to a lively conversation and welcome your questions and opinions.

Join MVP Tom Arbuthnot and Expert MVP and Microsoft friends to answer all your questions on Teams...

Copilot is Redefining Your Job (And You Have 12 Months to Adapt)

Microsoft is embedding AI into every admin portal, and the Teams Admin Center is just the beginning. What happens when routine troubleshooting, user provisioning, and policy management become one-click AI operations?This session confronts the uncomfortable truth...

Microsoft is embedding AI into every admin portal, and the Teams Admin Center is just the beginni...

Evaluating AI Risk with Microsoft’s Security Dashboard for AI

As AI adoption accelerates, organisations need clear visibility into AI risks. MVPs Nikki Chapple and Ståle Hansen share frontline experience helping organisations assess GenAI risk by understanding how data is stored, defining acceptable risk, and identifying ...

As AI adoption accelerates, organisations need clear visibility into AI risks. MVPs Nikki Chapple...

How to thrive as a Human in an AI Centric World

Every day we hear the latest about how AI is changing the world. How it makes us more productive, how it does things for us, and how if we aren't using it, we are becoming irrelevant.If all that is true though, is AI stripping away our humanity? Or, is there a p...

Every day we hear the latest about how AI is changing the world. How it makes us more productive,...

Safe, Simple, Shift‑Ready: Real Lessons from Frontline Workers Using Teams (and Copilot)

Frontline workers mainly work from their mobile device, as business owner or IT admin you want this device to be easy to use and secure. Shared phones, rotating shifts, private devices, borrowed devices and "we want to work as we always done" are some of the co...

Frontline workers mainly work from their mobile device, as business owner or IT admin you want th...

Zero‑Impact Teams Phone Migration in Mergers & Acquisitions (M&A): A Delivery Blueprint

Mergers and acquisitions place immense pressure on organisations to unify collaboration, communications, and identity platforms at speed without disrupting the business. Telephony is often the most sensitive workload in this journey: high‑visibility, user‑cr...

Mergers and acquisitions place immense pressure on organisations to unify collaboration, communic...

From Conversations to Intelligence: Turning Microsoft Teams into an AI-Driven Customer Experience Engine

In this session, AnywhereNow will explore how organisations can move beyond simply handling conversations in Microsoft Teams and start turning them into something far more valuable.We'll look at how bringing together contact centre capabilities, AI, and data can...

In this session, AnywhereNow will explore how organisations can move beyond simply handling conve...

Ribbon Session

Smarsh Session

AI Agents vs Automation: Hype, Reality, and How to Choose the Right Approach

AI agents and traditional automation play different, yet often complementary, roles in Microsoft 365. However, the concepts are frequently mixed together, making it difficult to know when to use which approach. In this session, we break down the differences betw...

AI agents and traditional automation play different, yet often complementary, roles in Microsoft ...

AI in Teams Calling

Building intelligent voice experiences that can handle customer calls no longer requires complex or expensive third‑party solutions. With Microsoft Teams Auto Attendants, organizations can already create structured call flows — within the Microsoft 365 platf...

Building intelligent voice experiences that can handle customer calls no longer requires complex ...

Help! I need my agents in production

As a Copilot Studio developer working with clients, often my customers want to take the agent from Dev to Test and then to Production. Based on my experience, and how enterprise customers think before they give an agent to their employees. We will break down th...

As a Copilot Studio developer working with clients, often my customers want to take the agent fro...

How to migrate 45 windows meeting rooms in one day.....

In this session I will share how we migrated 45 Windows Teams meeting rooms from one tenant to another ( buy up ) in just one day – and no one entered the meeting rooms....With the use of Autopilot and factory reset on the Windows PCs all was done remoteI will...

In this session I will share how we migrated 45 Windows Teams meeting rooms from one tenant to an...

Say It Your Way: Copilot’s Custom Dictionary Makes Meetings Flow

The use of Copilot to boost workplace productivity continues to grow. Most Microsoft apps and services now have an AI assistant embedded to support users with more on the way. Among Microsoft’s collaboration tools, Microsoft Teams, the hub for teamwork, is ste...

The use of Copilot to boost workplace productivity continues to grow. Most Microsoft apps and ser...