*Keynote* How To Talk To AI (And How Not To)

Sunday Times bestselling author Jamie Bartlett will explain how we can best communicate with artificial intelligence. Through stories and live examples, he will show how language models are capable of incredible acts of creativity and insight; but unless used ca...

Sunday Times bestselling author Jamie Bartlett will explain how we can best communicate with arti...

Build the Smartest AI-Powered Workplace with Shure

Discover how AI-powered audio and Microsoft Teams Rooms can remove friction and elevate collaboration. Josh Blalock and Adam Bootle share real-world insights—and a look at Shure’s new IntelliMix® Bar Pro

Discover how AI-powered audio and Microsoft Teams Rooms can remove friction and elevate collabora...

How Microsoft Unify and AI Close the Gap Between Contact Center Demand and Agent Capacity

Every customer-facing team faces the same pressure: more interactions, harder to hire, less time for the work that actually matters. The answer is not simply adding headcount. It is working smarter — and the Microsoft 365 infrastructure most organisations alre...

Every customer-facing team faces the same pressure: more interactions, harder to hire, less time ...

Powering the modern workplace with Connected Intelligence

As work becomes more distributed and technology ecosystems grow more complex, organizations often manage collaboration, AV, IT, and AI in silos—creating friction, inefficiency, and limited insight into how workplaces truly perform.This session explores Ciscoâ€...

As work becomes more distributed and technology ecosystems grow more complex, organizations often...

The Power of Voice Orchestration: From UCaaS to AI-Driven Communication

The communications landscape is undergoing a fundamental shift. What began with cloud UCaaS platforms like Microsoft Teams is now accelerating into a new era shaped by Voice AI and automation.As the pace of change increases, how do you evolve your environment ...

The communications landscape is undergoing a fundamental shift. What began with cloud UCaaS plat...

Turning Communication into Trust

Explores how AI is redefining compliance and customer intelligence by analysing every interaction at scale. The session shows how organisations can move beyond manual reviews and reactive investigations to proactive detection, automated oversight, and deeper und...

Explores how AI is redefining compliance and customer intelligence by analysing every interaction...

Access 4 session

For years, voice has been at the heart of the communications industry. It's evolved, scaled, and became mission‑critical in shaping how businesses connect with customers and colleagues alike. But today, despite it still being essential, voice is no longer the...

For years, voice has been at the heart of the communications industry. It's evolved, scaled, and ...

Beyond the Magic Trick: Unpacking the Probability Engine Behind Contact Centre AI

Everyone is rushing to deploy AI into contact centres and Microsoft Teams workflows, but very few people understand what these systems are actually doing under the hood. There is a common misconception that AI acts as a hyper-fast search engine, looking up facts...

Everyone is rushing to deploy AI into contact centres and Microsoft Teams workflows, but very few...

Microsoft Teams vs Cisco Webex vs Zoom: The race to own AI powered enterprise voice

Microsoft is pushing Copilot deeper into Teams Phone. Cisco and Zoom are building voice AI into their own calling stacks through Webex AI Agent and Zoom AI Companion. Most enterprises run more than one of these platforms, which turns voice AI into a multi-platfo...

Microsoft is pushing Copilot deeper into Teams Phone. Cisco and Zoom are building voice AI into t...

Teams is now your contact centre voice platform. What happens to the years of recordings sitting behind it?

Microsoft Teams has become the voice platform in most environments. Teams Phone is in production. Copilot is being piloted. And somewhere in the data centre, three generations of voice recorders are still running, because nobody wants to be the person who signed...

Microsoft Teams has become the voice platform in most environments. Teams Phone is in production....

The Cost of a Bad Meeting

Bad meetings are a billion-dollar problem hiding in plain sight on every calendar.Based on Jabra research with more than 2,600 workers across seven markets, this talk reveals the true cost of dysfunctional meeting culture. For large organizations, our latest dat...

Bad meetings are a billion-dollar problem hiding in plain sight on every calendar.Based on Jabra ...

Copilot Isn’t Broken, but Your M365 Productivity Stack Might Be

You’ve tried Copilot. The results were… fine. Sometimes useful, sometimes baffling, occasionally just wrong.It’s easy to blame the AI and move on, but the gap is rarely about Copilot alone. It usually comes down to expectations, where data lives, how tools...

You’ve tried Copilot. The results were… fine. Sometimes useful, sometimes baffling, occasiona...

The Fundamental Things Still Apply As Time Goes By

AI is changing everything. AI is changing nothing at all.

AI is changing everything. AI is changing nothing at all.

The reality of delivering agentic solutions within healthcare

What's it like delivering agents in the largest employer in the UK? In this session, we will share our experiences of bringing agentic solutions with Copilot Studio and Microsoft Foundry that made a difference. A positive difference? We'll let you decide at the ...

What's it like delivering agents in the largest employer in the UK? In this session, we will shar...

What Happens When Enterprises Deploy AI: 5 Organisations Share Their Experience

Join guests from five different organisations who have implemented Microsoft Copilot and AI, sharing honest, first-hand experiences and advice. • What worked, and the approaches that delivered the best outcomes • The challenges and obstacles they had to wo...

Join guests from five different organisations who have implemented Microsoft Copilot and AI, shar...

Back to Basics: Teams time‑saving Tips and Tricks every End‑user should know of

Microsoft Teams is where most of your workday happens—yet many end‑users miss the simple fundamentals that save real time. In this fast, practical session, Caroline Kallin MVP in Teams, takes you back to the basics, focusing entirely on everyday Teams habit...

Microsoft Teams is where most of your workday happens—yet many end‑users miss the simple fund...

Audiocodes - We know AI Works – The Hard Part is Everything Else

Get ready for a powerful session, sharing real-world insights and a look at how Microsoft Partners can navigate the AI Noise. Walk any Contact Centre or UC event in EMEA right now, and the pattern is the same: every stand has "AI" on it, every demo has a bot, a...

Get ready for a powerful session, sharing real-world insights and a look at how Microsoft Partner...

Beyond the Meeting: Using Copilot to Get Work Done Again

Meetings are everywhere, all the time (and all at once?). For many teams, they’ve become the default place where work happens, making it harder to find time for focused progress.AI promised to fix this for us. And while Microsoft Copilot can help, it isn’t a...

Meetings are everywhere, all the time (and all at once?). For many teams, they’ve become the de...

Confessions from a basic b**** prompter; how to actually make Copilot your daily bestie

Copilot is powerful - but only if you are. In this fun and practical session, we will explore the two sides of every Microsoft 365 user: the basic b**** prompter who tosses vague wishes at Copilot and hopes for magic; and the MEGA super duper prompter who turns ...

Copilot is powerful - but only if you are. In this fun and practical session, we will explore the...

Numonix Session