Improving Customer Service with Copilot Agents and D365 Contact Center

Dynamics 365 Contact Center and Copilot Agents represent the future of customer service, offering a transformative approach that blends human intelligence with AI. By leveraging these technologies, businesses can enhance their customer interactions, streamline o...

Dynamics 365 Contact Center and Copilot Agents represent the future of customer service, offering...

Meshing Realities: Elevating Meetings and Beyond with Microsoft Mesh

Embark on a transformative journey into the future of collaborative meetings with Microsoft Mesh. In this session, we'll delve into the intricacies of setting up Microsoft Mesh, a groundbreaking platform that seamlessly integrates the virtual and physical worlds...

Embark on a transformative journey into the future of collaborative meetings with Microsoft Mesh....

Security for Teams Rooms Devices

What kind of security is available for Teams Rooms devices and how to configure the latest security for these devices.

What kind of security is available for Teams Rooms devices and how to configure the latest securi...

Lunch

Branch Office Survivability - Is 2025 the year of the Survivable Branch Appliance?

The Survivable Branch Appliance, or SBA, got a major refresh at the end of 2024 that addressed a number of limitations that kept it as a niche solution. That sounds great, right? Who doesn't want survivability or high availability? It can be tempting to chase la...

The Survivable Branch Appliance, or SBA, got a major refresh at the end of 2024 that addressed a ...

Build Your Own Copilot (Jarvis) ???? with Copilot Studio

Join me for an exciting session where we delve into the world of Copilot Studio, a revolutionary platform that empowers developers to build their custom bot assistants inspired by the capabilities of Copilot. Whether you're a seasoned developer looking to stream...

Join me for an exciting session where we delve into the world of Copilot Studio, a revolutionary ...

Do Your Due Diligence: How to Plan Your Teams Phone Journey the Right Way!

This session will be focused on key areas to consider while planning your journey to transition your voice workload to Microsoft Teams to ensure optimal user experience and boost user adoption.  Following are the topics for discussion for this session:Teams con...

This session will be focused on key areas to consider while planning your journey to transition y...

Time to Rethink Teams Communications in VDI (Windows 365)

In this session, we will explore the transformative journey of Microsoft Teams communications within Virtual Desktop Infrastructure (VDI) environments. As organizations increasingly adopt VDI to enhance security and flexibility for their workforce, using Teams M...

In this session, we will explore the transformative journey of Microsoft Teams communications wit...

Using Copilot Analytics to Improve Adoption and ROI

How can you use the built-in Admin Center and Teams Admin Center reports to understand and optimize Copilot usage and licensing?In this session you will learn how to interpret and leverage the various Copilot usage and adoption reports to identify issues, drive ...

How can you use the built-in Admin Center and Teams Admin Center reports to understand and optimi...

All the Latest Hotness With Microsoft Teams Rooms

Microsoft continues to add new features to Microsoft Teams Rooms, both on Windows and Android. In this session, you will get a deep dive on new and upcoming features, what their benefits are, and how to best implement them.

Microsoft continues to add new features to Microsoft Teams Rooms, both on Windows and Android. In...

Lifting the lid on where Teams hides your data

Data is the lifeblood of any organization, it is the foundation upon which decisions are made, strategies forumulated, and successes measured.For many Teams has become the gateway through which people access that data, and interact with your M365 tenant, but do ...

Data is the lifeblood of any organization, it is the foundation upon which decisions are made, st...

Teams Ask Me Anything (Stump the Chump)

Stump the Chump! Ask us the questions or pose the scenarios that have you scratching your head. Maybe we'll have some insights or, maybe, you'll Stump the Chump!

Stump the Chump! Ask us the questions or pose the scenarios that have you scratching your head. M...

Teams Devices: What's New and How to be Teams Preview Superstar

In this sessions we will share latest exciting developments in Teams Devices area and how to be first to try.

In this sessions we will share latest exciting developments in Teams Devices area and how to be f...

Unlocking the Power of AI: Revolutionizing the Way We Work

In this session, we will explore the transformative impact of Artificial Intelligence (AI) on the modern workplace. As AI continues to evolve, it is reshaping industries, enhancing productivity, and driving innovation. This presentation will delve into the signi...

In this session, we will explore the transformative impact of Artificial Intelligence (AI) on the...

Empower Your Teams with Shared Calling: A Deep Dive into Microsoft Queues and Beyond

Overview:Microsoft Teams Shared Calling is a powerful capability that enables teams to collaborate seamlessly and respond to customer inquiries efficiently. In this session, we'll explore the key features of Microsoft Queues and how it integrates with Shared Cal...

Overview:Microsoft Teams Shared Calling is a powerful capability that enables teams to collaborat...

Enhancing Team Collaboration with Copilot Agents in Microsoft Teams

Unleash the power of Copilot Agents to streamline collaboration and productivity in Microsoft Teams. Learn how to design agent capabilities, behaviors, and actions tailored to your organization’s needs. Watch a live demo on creating, publishing, and adding age...

Unleash the power of Copilot Agents to streamline collaboration and productivity in Microsoft Tea...

Managing Teams Room systems – Where to do what - Updated

Effectively managing your Teams meeting rooms can save valuable time and boost productivity and end up with a higher SLA on your meeting rooms.In this session I will help you understand when it makes sense to use the build in management platforms from Microsoft ...

Effectively managing your Teams meeting rooms can save valuable time and boost productivity and e...

Platinum Sponsor - Sippio

TBD

TBD

Teams Phone pitfalls to avoid for a smooth global deployment.

Microsoft Teams Phone was recognized as a leader in the 2024 Gartner Magic Quadrant for UCaaS products. Teams Phone continues to be the choice by organizations looking to upgrade their Phone System due to its feature set and integrations with the wider M365 stac...

Microsoft Teams Phone was recognized as a leader in the 2024 Gartner Magic Quadrant for UCaaS pro...