Smarter IT Workflows in Teams with Copilot and Power Automate

Microsoft 365 packs powerful tools that most organizations under use or overlook.This session focuses on a trio that work well together: Copilot, Power Automate and Teams. Used in combination, they can take a surprising amount of repetition out of day-to-day IT ...

Microsoft 365 packs powerful tools that most organizations under use or overlook.This session foc...

Transforming Healthcare Experiences Through a Teams-Based Contact Center: Lessons, Tips, and Real-World Results

The rise of cloud adoption has made Microsoft Teams an accessible, scalable, and familiar platform for healthcare organizations, while also offering robust compliance and security capabilities. MS Teams, which is used by more than 93% of the largest 100 U.S. com...

The rise of cloud adoption has made Microsoft Teams an accessible, scalable, and familiar platfor...

What's New with Dynamics 365 Contact Center

Microsoft's dedication to communications technology expands beyond just the bounds of communication and collaboration. Come learn about how Microsoft can also help support end-customer communication with Dynamics 365 Contact Center. Customer service is the leadi...

Microsoft's dedication to communications technology expands beyond just the bounds of communicati...

Beyond Metrics Intelligent Classifiers Transforming CQD-QER and More

This session introduces Intelligent Media Classifiers in CQD QER v5, which use probabilistic machine learning models across network, compute, device, and media modality signals to determine whether a user’s media experience was impacted—moving beyond traditi...

This session introduces Intelligent Media Classifiers in CQD QER v5, which use probabilistic mach...

Microsoft AI-Powered Platform - Teams and Copilot Better Together

Teams continues to innovate across communication, collaboration, and workplace - with AI at the heart of that innovation. Learn about the latest features in Channels, Chat, External collaboration, Meetings, Events, Rooms, and more. Across all new features, Teams...

Teams continues to innovate across communication, collaboration, and workplace - with AI at the h...

Teams Windows Meeting Rooms and Autopilot Why It Is the Smartest Way to Do Mass Roll Outs

Join me for an engaging session designed for IT professionals and deployment specialists looking to optimise their meeting room installation and security.In this session, I’ll explore the latest best practices for deploying Microsoft Teams Windows meeting room...

Join me for an engaging session designed for IT professionals and deployment specialists looking ...

The Fundamental Things Apply As Time Goes By

AI is changing everything. AI is changing nothing at all.

AI is changing everything. AI is changing nothing at all.

Windows 365 and Teams Media - Simply Amazing!

Join this fast-paced session to discover why Windows 365 has become the fastest-growing cloud desktop solution in the Microsoft ecosystem and why Teams administrators need to know about it now.We’ll start with a review about what Windows 365 is and how it has ...

Join this fast-paced session to discover why Windows 365 has become the fastest-growing cloud des...

Lunch

AI Skills for Teams Phone

What if your best Teams Phone engineer was available 24/7—at scale?This presentation shows how AI skills can capture expert knowledge and embed it directly into Teams Phone workflows. Through real-world demos, you’ll see how AI can design multi-country deplo...

What if your best Teams Phone engineer was available 24/7—at scale?This presentation shows how ...

How Copilot Lies to You and What to Do About It

Discover how Microsoft Copilot can sound brilliant yet be completely wrong, and learn practical ways to recognize, prevent, and correct AI-driven misinformation before it misleads you, your users, or leadership. Microsoft has added a "Copilot" feature along wit...

Discover how Microsoft Copilot can sound brilliant yet be completely wrong, and learn practical w...

How to Win Friends (in the Business) and Solve Problems!

Do you secretly wish technology could just work without all the messy “people” stuff? Long for the glory days when IT ruled the kingdom and the business stayed in its lane? Spoiler alert: those days are gone, and that’s a good thing!In this session, Joy A...

Do you secretly wish technology could just work without all the messy “people” stuff? Long fo...

Mastering Emergency Dialing (E911) in Microsoft Teams for US-Based Customers

Join Eric Marsi for an in-depth exploration of Emergency Dialing in Microsoft Teams, tailored specifically for US-based customers. This session will provide a comprehensive overview of relevant US laws and regulations, how they align with Microsoft Teams functio...

Join Eric Marsi for an in-depth exploration of Emergency Dialing in Microsoft Teams, tailored spe...

Running Large‑Scale Town Halls in Teams: Scaling, Testing, and Measuring Success

This session walks through how organizations are running large‑scale Town Halls in Microsoft Teams — from scaling beyond default attendee limits with Attendee Pack, to reducing network strain using Microsoft eCDN, to proactively validating readiness with Tea...

This session walks through how organizations are running large‑scale Town Halls in Microsoft Te...

Engage everywhere: communities, events, and storylines in Teams, powered by AI

Discover how Viva Engage’s deep integration with Teams, enhanced by AI, enables seamless connection, communication, and knowledge sharing for all employees. Learn how organizations unify event capabilities, drive engagement, and foster belonging—whether in t...

Discover how Viva Engage’s deep integration with Teams, enhanced by AI, enables seamless connec...

Intro to Microsoft Visual Studio Code AI Toolkit

Unlock the power of local AI development directly within your favorite editor! This session introduces the Microsoft Visual Studio Code AI Toolkit, a powerful extension designed to simplify running Small Language Models (SLMs) like Phi-3, Mistral, and Llama dire...

Unlock the power of local AI development directly within your favorite editor! This session intro...

Modern Events in Microsoft Teams Immersive Events

Microsoft Teams Immersive Events are the new way to be able to meet and collaborate in virtual spaces. This session will cover the changes and features that make up Immersive Events. We'll also talk about using this new tool to host your own social or collaborat...

Microsoft Teams Immersive Events are the new way to be able to meet and collaborate in virtual sp...

Orchestry - May the Source Be With You: When Content Strikes Back

AI is not your cleanup crew. It is an amplifier. If your content is outdated, duplicated, buried in chats, and missing ownership, AI will reflect that chaos right back to your users at scale.In this session, governance Jedi Joy Apple and Rayna O'Neil explore why...

AI is not your cleanup crew. It is an amplifier. If your content is outdated, duplicated, buried ...

Where Does M365, Teams and Copilot Store Your Data? A Deep Dive

Data underpins every decision, process, and outcome in a modern organisation. Teams and Copilot are now the main gateways into that M365 data, but do you actually know where all of it lives?A lot of it sits in SharePoint and Exchange, but that’s only the start...

Data underpins every decision, process, and outcome in a modern organisation. Teams and Copilot a...

Snack