Keynote

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Automating Workflows in Teams with Copilot Actions

Transform your processes with the Copilot Actions and let your AI assistant handle the stuff no one wants to do. This session explores what Actions are, key use cases for getting started, and advanced techniques for integrating them into your collaboration strat...

Transform your processes with the Copilot Actions and let your AI assistant handle the stuff no o...

Call Center, Reimagined: A Deep Dive into Microsoft Call Queues

This session will provide a comprehensive overview of Microsoft Call Queues, exploring its key features and benefits. We will delve into the intricacies of setting up and configuring call queues, routing strategies, and agent management. You'll learn how to opti...

This session will provide a comprehensive overview of Microsoft Call Queues, exploring its key fe...

Is Your IA Ready for AI?

You're ready for Copilot and the advances AI will bring to your organisation but... Is your IA ready for AI?This session will give you guidance on preparing your Microsoft 365 information architecture for the power of Copilot! We'll uncover essential strategies...

You're ready for Copilot and the advances AI will bring to your organisation but... Is your IA re...

Tackling Governance, Site & Teams Sprawl With Microsoft 365

Without an effective governance strategy in place, Microsoft Teams and SharePoint Sites can quickly go from an organized and effective workspace to an out-of-control, sprawling digital wasteland. Sound familiar?It's very common for organizations to experience Mi...

Without an effective governance strategy in place, Microsoft Teams and SharePoint Sites can quick...

Teams Phone - What You Didn't Know (2025 Edition)

Teams Phone is not a traditional PBX, Teams Phone is a seamless collaboration and communication experience for your organization.In this session, you will learn how to leverage the latest Teams Phone innovations, features and capabilities that can enable more ca...

Teams Phone is not a traditional PBX, Teams Phone is a seamless collaboration and communication e...

Challenges of Location Data: Places Makes This Easier Right??

Location information is essential for many calling features in Teams, such as quality management, emergency calling, and location sharing. However, Teams uses location data from various sources, such as device permissions, user input, and network information. Th...

Location information is essential for many calling features in Teams, such as quality management,...

Empowering Collaboration and Streamlining Productivity: Leveraging Automation in Microsoft Teams

In today's fast-paced digital workplace, maximizing efficiency and collaboration is essential. In this engaging session, we dive into the exciting world of automation within the Microsoft 365 platform, with a special emphasis on integrating these automations sea...

In today's fast-paced digital workplace, maximizing efficiency and collaboration is essential. In...

Platinum Sponsor - AudioCodes

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Project Management in the Age of Copilot

Explore how Microsoft Copilot and AI are transforming project and task management within the Microsoft 365 ecosystem. This session will review the primary project and task management platforms offered by Microsoft, with a focus on how AI enhances the way we trac...

Explore how Microsoft Copilot and AI are transforming project and task management within the Micr...

Unleashing the Power of AI in Microsoft Teams Meetings and Communications

Join us for an informative session where Microsoft MVPs Habib Mankal & Michael LaMontagne dive into the impact of AI on Microsoft Teams meetings and calls. Discover how AI-driven features like intelligent recap, Copilot, and voice isolation are revolutionizi...

Join us for an informative session where Microsoft MVPs Habib Mankal & Michael LaMontagne div...

Lunch

Beyond the Hype: Copilot in Action for Financial Services

Step into the world of financial services with Nate Loback, a Copilot Technical Specialist with Microsoft as he unveils the real-world applications of Copilot for financial services customers. This session will feature live demos and insights from the front line...

Step into the world of financial services with Nate Loback, a Copilot Technical Specialist with M...

Choosing the Right Microsoft Teams Ecosystem Solutions for Success

Unlike many other Microsoft Products, your success with Microsoft Teams depends on the right choice of ecosystem solution. User devices, phones, room systems, compliance recording, contact centre and PSTN connectivity are typically required, and some organisatio...

Unlike many other Microsoft Products, your success with Microsoft Teams depends on the right choi...

Deploy Teams Room Without Being There

Are you tired of all the hands on work to deploy a teams room system. Well with AutoPilot and LAPS you can you can have your meeting space completely closed figured without ever having to logon to the system. In this session we will cover how to setup your envir...

Are you tired of all the hands on work to deploy a teams room system. Well with AutoPilot and LAP...

Mastering Meeting Efficiency with Microsoft 365 Copilot

Tired of meetings that could’ve been emails? Frustrated by lost agendas, scattered notes, and inefficient follow-ups? It’s time to level up with Microsoft Copilot! Join MVP Shari Oswald where you’ll discover how to turn meetings from confusion to collabora...

Tired of meetings that could’ve been emails? Frustrated by lost agendas, scattered notes, and i...

What's new in Locations & Emergency Calling for Microsoft Teams

Join us in this comprehensive session to review the updates in the last year on these important capabilities in Microsoft Teams.  Routing to a Public Safety Access Point in North America has changed - are your implementations configured to take advantage of the...

Join us in this comprehensive session to review the updates in the last year on these important c...

Crafting Commands: Prompt Engineering Essentials for Copilot Success

Let's dive into the world of prompt engineering for Microsoft Copilot!Search vs. AI: Understand how Copilot differs from traditional search.Prompt Crafting: Learn essential techniques for effective prompts.Hands-on Tips: Get practical advice for guiding Copil...

Let's dive into the world of prompt engineering for Microsoft Copilot!Search vs. AI: Understand ...

E911 and the LIS: WTF!?!?!?!?!

Do you struggle with the requirements for E911 implementation in the US and Canada? Still trying to figure out RAY BAUM and Kari's Law in the US or Telecom Decision CRTC 2022-265 and its associated decisions in Canada? What is a Dispatchable Location? What is A...

Do you struggle with the requirements for E911 implementation in the US and Canada? Still trying ...

Platinum Sponsor - Landis Technologies

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