Queues App - What we know and what's still missing.

Microsoft still has a robust certification and third-party ecosystem for Contact Center solutions, but what about the native functionality within Microsoft Teams?Now that the highly anticipated General Availability release of Queues App has come and Microsoft co...

Microsoft still has a robust certification and third-party ecosystem for Contact Center solutions...

The Tale of Two Copilots: My Personal Fairy Tale

Step into a magical world where productivity reigns supreme! In "A Tale of Two Copilots," I'll take you on a whimsical journey through the realms of Microsoft 365 Copilot and Copilot for Web (or whatever it's called today). Discover how these two powerful allies...

Step into a magical world where productivity reigns supreme! In "A Tale of Two Copilots," I'll ta...

True Use Case: What We Did Wrong Rolling Out Copilot and How to Do It Better

Rolling out M365 Copilot to an organization can be a game-changer, but it comes with its own set of challenges. In this session, we'll share our experiences and lessons learned from our own rollout of Copilot. From common pitfalls to avoid, to the best practices...

Rolling out M365 Copilot to an organization can be a game-changer, but it comes with its own set ...

Lightning Pitches From Our Sponsors C

Find out what our sponsors offer in their product and service lines. Each sponsor taking part will have 5-minutes to explain to you what they offer and provide. These pitches will take place at lunchtime around the food area so you can continue to learn as you r...

Find out what our sponsors offer in their product and service lines. Each sponsor taking part wil...

Mastering Prompt Engineering with Microsoft 365 Copilot: Elevate Your Daily Productivity

Unlock the full potential of Microsoft 365 Copilot by mastering the art of prompt engineering. In this session, you will learn how to effectively communicate with Microsoft 365 Copilot to streamline and automate your daily productivity tasks within Microsoft 365...

Unlock the full potential of Microsoft 365 Copilot by mastering the art of prompt engineering. In...

Revolutionizing Agent Productivity with Microsoft Dynamics Contact Center and Copilot in Service

Agents often juggle 5 to 8 systems during a single conversation, impacting:- Average Handling Time : as they wait for systems to load,- Training Effort : required to master multiple platforms,- First Contact Resolution Rates : as they search for information, and...

Agents often juggle 5 to 8 systems during a single conversation, impacting:- Average Handling Tim...

Securing Data Across Microsoft 365: A Hands-On Demo of Microsoft Purview DLP

As cyber threats and data breaches continue to evolve, safeguarding sensitive data within Microsoft 365 becomes increasingly critical. The integration of generative AI tools in business workflows further amplifies the risk of inadvertently exposing sensitive inf...

As cyber threats and data breaches continue to evolve, safeguarding sensitive data within Microso...

Supercharge your meetings - taking notes is so yesterday! Teams, Loop and Copilot in interaction

With the Meeting Notes powered by Loop in Teams Meetings, Microsoft Loop components became prominently visible to all M365 users some time ago. Meetings in Teams can be made more agile and transparent with the meeting notes before, during and after the meeting. ...

With the Meeting Notes powered by Loop in Teams Meetings, Microsoft Loop components became promin...

Teams Phone – What You Didn’t Know (2025 Edition)

Teams Phone is not a traditional PBX, Teams Phone is a seamless collaboration and communication experience for your organization.In this session, you will learn how to leverage the latest Teams Phone innovations, features and capabilities that can enable more ca...

Teams Phone is not a traditional PBX, Teams Phone is a seamless collaboration and communication e...

Understanding M365 reporting by building your own

When it comes to reporting of M365 there are largely two ways to go about it: 1. Use the in-built reports that Microsoft offer, or 2. pay for a third-party solution. In my experience you are either left with not enough information or something that is overkill.T...

When it comes to reporting of M365 there are largely two ways to go about it: 1. Use the in-built...

Addressing and Solving Complex Calling Solutions with Teams Phone

In this session we take a deep dive into real world examples of complex Teams Phones Deployments that require careful planning and consideration. While Teams Phones is a robust calling platform there are still solutions that may need 3rd party integrations. Thi...

In this session we take a deep dive into real world examples of complex Teams Phones Deployments ...

Lock It Down! Securing Microsoft Teams Rooms Like a Pro

Microsoft Teams Rooms are great for collaboration—but are they secure? MVP Anders Green with long experience of managing devices in a secure way, together with Linus Cansby, Teams MVP, with experience of Teams devices will combine their knowledge and give you ...

Microsoft Teams Rooms are great for collaboration—but are they secure? MVP Anders Green with lo...

Mastering Emergency Dialing (E911) in Microsoft Teams for US-Based Customers

Join Eric Marsi for an in-depth exploration of Emergency Dialing in Microsoft Teams, tailored specifically for US-based customers. This session will provide a comprehensive overview of relevant US laws and regulations, how they align with Microsoft Teams functio...

Join Eric Marsi for an in-depth exploration of Emergency Dialing in Microsoft Teams, tailored spe...

MS Entra ID Attack Defense

Welcome to the MS Entra ID attack and defense session, where you'll learn how to defend against various well-known attacks on the web.We'll begin with an overview of the attacks we'll conduct in our lab, followed by the defense mechanisms provided by Microsoft E...

Welcome to the MS Entra ID attack and defense session, where you'll learn how to defend against v...

Revolutionize Your Hybrid Work with Microsoft Teams Premium: A Deep Dive into Queues and Places

Overview:Microsoft Teams Premium is the ultimate tool to enhance your hybrid work experience. This session will delve into two of its powerful features: Microsoft Queues and Microsoft Places.Microsoft Queues:Overview: Discover how Microsoft Queues transforms tra...

Overview:Microsoft Teams Premium is the ultimate tool to enhance your hybrid work experience. Thi...

Unleashing the Power of Microsoft Copilot: Building Intelligent Agents powered by Graph Connectors that bring your data to life

In this session, explore how to leverage Microsoft Copilot and Agent Builder to create intelligent agents that enhance productivity and user experiences. Delve into the intricacies of connecting Graph Connectors, demonstrating the seamless integration with Micro...

In this session, explore how to leverage Microsoft Copilot and Agent Builder to create intelligen...