Empower Change: How I Built a Case Management System for UK Prison Leavers with Power Platform

Unlock the transformative power of Microsoft's Power Platform in this inspiring session designed for IT professionals. I will share how I built a Case Management System tailored for UK prison leavers, assisting charities in their mission to provide seamless supp...

Unlock the transformative power of Microsoft's Power Platform in this inspiring session designed ...

How can Copilot and agents change the way I work?

In this demo heavy session, I will take you through how you can truly change your habits with the power of agents in Microsoft 365 Copilot to transform your productivity, innovation and ability to use long, clever words.The promise of generative AI is huge but m...

In this demo heavy session, I will take you through how you can truly change your habits with the...

Oh… why are all my assigned user numbers now unassigned?

I’m Damian. I have many years of experience across a variety of IT roles in many different industries. Do you know all the occurrences of when a user number could be removed?Let me share my experiences and how I am simply and cost effectively recording all my ...

I’m Damian. I have many years of experience across a variety of IT roles in many different indu...

Queues App - What we know and what's still missing.

Microsoft still has a robust certification and third-party ecosystem for Contact Center solutions, but what about the native functionality within Microsoft Teams?Now that the highly anticipated General Availability release of Queues App has come and Microsoft co...

Microsoft still has a robust certification and third-party ecosystem for Contact Center solutions...

The Tale of Two Copilots: My Personal Fairy Tale

Step into a magical world where productivity reigns supreme! In "A Tale of Two Copilots," I'll take you on a whimsical journey through the realms of Microsoft 365 Copilot and Copilot for Web (or whatever it's called today). Discover how these two powerful allies...

Step into a magical world where productivity reigns supreme! In "A Tale of Two Copilots," I'll ta...

True Use Case: What We Did Wrong Rolling Out Copilot and How to Do It Better

Rolling out M365 Copilot to an organization can be a game-changer, but it comes with its own set of challenges. In this session, we'll share our experiences and lessons learned from our own rollout of Copilot. From common pitfalls to avoid, to the best practices...

Rolling out M365 Copilot to an organization can be a game-changer, but it comes with its own set ...

Lightning Pitches From Our Sponsors C

Find out what our sponsors offer in their product and service lines. Each sponsor taking part will have 5-minutes to explain to you what they offer and provide. These pitches will take place at lunchtime around the food area so you can continue to learn as you r...

Find out what our sponsors offer in their product and service lines. Each sponsor taking part wil...

Prepare your network for Teams Audio/Video

It is always/never the Network. your decisionUsing Microsoft 365, Teams and other cloud services sounds easy: start your browser or App and you are ready to go. Thats marketing. Administrators must have network skills to get the optimal performance and network s...

It is always/never the Network. your decisionUsing Microsoft 365, Teams and other cloud services ...

Revolutionizing Agent Productivity with Microsoft Dynamics Contact Center and Copilot in Service

Agents often juggle 5 to 8 systems during a single conversation, impacting:- Average Handling Time : as they wait for systems to load,- Training Effort : required to master multiple platforms,- First Contact Resolution Rates : as they search for information, and...

Agents often juggle 5 to 8 systems during a single conversation, impacting:- Average Handling Tim...

Securing Data Across Microsoft 365: A Hands-On Demo of Microsoft Purview DLP

As cyber threats and data breaches continue to evolve, safeguarding sensitive data within Microsoft 365 becomes increasingly critical. The integration of generative AI tools in business workflows further amplifies the risk of inadvertently exposing sensitive inf...

As cyber threats and data breaches continue to evolve, safeguarding sensitive data within Microso...

Teams Phone – What You Didn’t Know (2025 Edition)

Teams Phone is not a traditional PBX, Teams Phone is a seamless collaboration and communication experience for your organization.In this session, you will learn how to leverage the latest Teams Phone innovations, features and capabilities that can enable more ca...

Teams Phone is not a traditional PBX, Teams Phone is a seamless collaboration and communication e...

Understanding M365 reporting by building your own

When it comes to reporting of M365 there are largely two ways to go about it: 1. Use the in-built reports that Microsoft offer, or 2. pay for a third-party solution. In my experience you are either left with not enough information or something that is overkill.T...

When it comes to reporting of M365 there are largely two ways to go about it: 1. Use the in-built...

Where Does Microsoft Teams Store Your Data? A Deep Dive

Data is the lifeblood of any organization, it is the foundation upon which decisions are made, strategies forumulated, and successes measured.For many Teams has become the gateway through which people access that data, and interact with your M365 tenant, but do ...

Data is the lifeblood of any organization, it is the foundation upon which decisions are made, st...

Lock It Down! Securing Microsoft Teams Rooms Like a Pro

Microsoft Teams Rooms are great for collaboration—but are they secure? MVP Anders Green with long experience of managing devices in a secure way, together with Linus Cansby, Teams MVP, with experience of Teams devices will combine their knowledge and give you ...

Microsoft Teams Rooms are great for collaboration—but are they secure? MVP Anders Green with lo...

Managing Microsoft 365 Copilot & Third-Party Generative AI Usage with Purview and Defender.

As Microsoft 365 Copilot and third-party Gen AI tools become widespread, organisations must understand how AI interacts with their data. This session shows how to use Microsoft Purview and Defender to monitor usage, detect shadow AI, and reduce risk, providing p...

As Microsoft 365 Copilot and third-party Gen AI tools become widespread, organisations must under...

Mastering Emergency Dialing (E911) in Microsoft Teams for US-Based Customers

Join Eric Marsi for an in-depth exploration of Emergency Dialing in Microsoft Teams, tailored specifically for US-based customers. This session will provide a comprehensive overview of relevant US laws and regulations, how they align with Microsoft Teams functio...

Join Eric Marsi for an in-depth exploration of Emergency Dialing in Microsoft Teams, tailored spe...