Using the Knowledge Agent in SharePoint and Microsoft Teams

Your organisation 's critical knowledge is scattered across countless SharePoint sites, document libraries, and team channels. We know this creates a huge challenge for organisation to navigate for success of efficient content management!This session explores ho...

Your organisation 's critical knowledge is scattered across countless SharePoint sites, document ...

Create amazing Agents - How to build Custom MCP Servers for Copilot Studio

In this session, we will delve into the art of building custom MCP Servers for Microsoft Copilot Studio.Based on real-world use cases, I will show you two different ways of building an Azure-hosted MCP Server that can then be used by Copilot Studio to drive your...

In this session, we will delve into the art of building custom MCP Servers for Microsoft Copilot ...

Cutting Through All the Fuss About Facilitator: Actual AI Transformation in Meetings

From Ignite demos to social media noise, a LOT has been said and shown about AI agents in collaboration, including the Facilitator agent for Microsoft Teams meetings. It's time to cut through some of that noise, and understand:What exactly Facilitator is,Where e...

From Ignite demos to social media noise, a LOT has been said and shown about AI agents in collabo...

Measuring Copilot Success with Copilot Analytics

I love how Copilot Analytics helps us measure actual usage and success for the whole organization and departments, and not just number of active users. The Copilot Dashboard has gone from nice to have to a powerful tool to measure actual usage. In this session I...

I love how Copilot Analytics helps us measure actual usage and success for the whole organization...

Microsoft Teams Voice and Microsoft 365 Dynamic Contact Center Integration

Microsoft Teams Voice is increasingly becoming the foundation for enterprise telephony. Microsoft 365 Dynamic Contact Center capabilities are redefining how customer interactions are routed, managed, and analyzed.In this session, we explore how Microsoft Teams V...

Microsoft Teams Voice is increasingly becoming the foundation for enterprise telephony. Microsoft...

Strengthening Microsoft 365 Security with Unified Tenant Configuration Management (UTCM)

The Unified Tenant Configuration Management (UTCM) platform enables organizations to strengthen their cloud security posture by enforcing and maintaining consistent configuration settings across their Microsoft 365 tenants. Powered by Microsoft Graph, UTCM is a...

The Unified Tenant Configuration Management (UTCM) platform enables organizations to strengthen t...

Teams Meetings: Keep it secret, keep it safe

Whether you are working on a project with colleagues, talking with customers, planning next year’s budget, or attending an important marketing meeting, Teams meetings have become an essential tool that we use almost automatically. But let’s not forget the ri...

Whether you are working on a project with colleagues, talking with customers, planning next year�...

All the latest hotness with Microsoft Teams Rooms

Microsoft continues to add new features to Microsoft Teams Rooms, both on Windows and Android. In this session, you will get a deep dive on new and upcoming features, what their benefits are, and how to best implement them.

Microsoft continues to add new features to Microsoft Teams Rooms, both on Windows and Android. In...

Building Your First Agent in Copilot Studio - From Idea to Impact

Ready to move from consuming AI to creating it? Copilot Studio puts the power of agent development in your hands - no coding degree required.In this session, we'll take you on a hands-on journey through building a custom agent from scratch. We'll use a real-worl...

Ready to move from consuming AI to creating it? Copilot Studio puts the power of agent developmen...

Get more out of Copilot Studio!

Are you stuck at using Copilot Studio for a regular RAG/knowledge bot, just adding a source with a couple of documents and that's it? How can you take it to the next level?Im going to first of all get you through a couple of basic steps that important for any ag...

Are you stuck at using Copilot Studio for a regular RAG/knowledge bot, just adding a source with ...

IntelliFrame, Face Recognition & AI Cameras: How to engineer equity in hybrid meetings

Hybrid meetings don't work when remote participants feel like second-class citizens.  With the latest AI-powered cameras and intelligent framing are finally delivering on the promise of equitable meeting experiences.  I will demonstrate how to configure these ...

Hybrid meetings don't work when remote participants feel like second-class citizens.  With the l...

Reverse number lookup in Teams Call Queues

Smaller customers often find that the native features of Teams Phone meet their needs without requiring a full Contact Center solution. However, they frequently request the ability to display their customers' names instead of just phone numbers, when receiving c...

Smaller customers often find that the native features of Teams Phone meet their needs without req...

A-Z of Microsoft Teams Phone - What the Diagrams Don’t Tell You!

In this session, we will take a structured A-Z journey through Microsoft Teams Phone, drawing not from documentation, but from real-world customer experience delivering and supporting voice in production environments. From Auto Attendants that shape first impres...

In this session, we will take a structured A-Z journey through Microsoft Teams Phone, drawing not...

Architecting multi-agent solutions with Copilot Studio vs. M365 Agents Toolkit

There are so many ways to build agents for Teams or M365 Copilot it can be quite confusing.In this session we will cover the two most common tools: Copilot Studio and the Microsoft 365 Agents Toolkit.We’ll show you how both tools can build intelligent, custom ...

There are so many ways to build agents for Teams or M365 Copilot it can be quite confusing.In thi...

Loving the Wins and Navigating the Copilot Lies

Discover how Microsoft Copilot can sound brilliant yet be completely wrong, and learn practical ways to recognize, prevent, and correct AI-driven misinformation before it misleads you, your users, or leadership.Microsoft has added a "Copilot" feature, along with...

Discover how Microsoft Copilot can sound brilliant yet be completely wrong, and learn practical w...

Microsoft Places: Redefining the Modern Workplace Experience

The way we work has changed for good. Hybrid working isn’t a trend; it’s the new normal. But with that shift comes a big question: How do we keep people connected, make the most of our spaces, and bring teams together in meaningful ways?That’s where Micros...

The way we work has changed for good. Hybrid working isn’t a trend; it’s the new normal. But ...

Understanding Microsoft 365 Updates: Making Sense of Change in an Evergreen Platform

Most IT teams still think about updates the way we used to with on-prem software. Predictable releases, fixed schedules, and clear version numbers. Microsoft 365 does not work that way. Updates happen continuously, they are rolled out in stages, and visibility c...

Most IT teams still think about updates the way we used to with on-prem software. Predictable rel...

Your Files Are Talking to Copilot: Are They Telling the Right Story?

If your move to Microsoft 365 has already raised questions about folders, OneDrive sprawl, and lost knowledge when someone leaves, introducing Copilot and AI turns the volume up even louder. Suddenly it’s not just about where files live, it’s about what AI c...

If your move to Microsoft 365 has already raised questions about folders, OneDrive sprawl, and lo...

Beyond Chat and Calls: 20 Hidden Microsoft Teams Features That Will Transform Your Workday

Most organisations use Microsoft Teams for basic chat and video calls, but they’re missing out on powerful features that can dramatically boost productivity. In this interactive session, discover 20 underutilised Teams capabilities including delayed message se...

Most organisations use Microsoft Teams for basic chat and video calls, but they’re missing out ...

Essential, Desirable, Optional: The Copilot Admin Framework for Readiness

Rolling out Microsoft 365 Copilot isn’t just about turning on a licence. Organisations need a clear, structured approach that ensures Copilot works, works safely, and works in a way that aligns with business goals. Yet this requires admins to operate across tr...

Rolling out Microsoft 365 Copilot isn’t just about turning on a licence. Organisations need a c...