Microsoft Loop Product Group Session

Lightning Pitches From Our Sponsors B

Find out what our sponsors offer in their product and service lines. Each sponsor taking part will have 5-minutes to explain to you what they offer and provide. These pitches will take place at lunchtime around the food area so you can continue to learn as you r...

Find out what our sponsors offer in their product and service lines. Each sponsor taking part wil...

20 essential questions you need to ask your Teams Calling Provider for success with Microsoft Teams

Whether you’re an existing Teams Phone user, starting to consider Teams Phone options, or just getting started with Office 365, there are many considerations to make when choosing the right telephony solution for you or your customers.What level of security sh...

Whether you’re an existing Teams Phone user, starting to consider Teams Phone options, or just ...

AI-Powered Customer Contact: Smarter, Faster, More Personal—See It in Action!

Step into the future of customer interactions—without adding complexity for your team. AI is no longer just hype; it’s a game-changer that’s already reshaping sales, service, and support.In this dynamic session, we’ll show you how AI can enhance efficien...

Step into the future of customer interactions—without adding complexity for your team. AI is no...

Session from CallCabinet

Session from Enghouse

Session from Logitech

Session from Momentum

AI & the UC+CC Convergence: A Perfect Match for the Future of Customer Experience

AI and Unified Communications (UC) are reshaping the Contact Center (CC) landscape, and their convergence is no coincidence. As AI takes on simple, structured customer interactions, human agents are left to handle the complex, high-value cases—often requiring ...

AI and Unified Communications (UC) are reshaping the Contact Center (CC) landscape, and their con...

Session for Landis

Session from Luware

Session from Numonix

Session from Nuso

Microsoft Graph API and The Hidden Secrets in Call Records

Getting valuable insights out of your call records has never been easier now that the Queues App is available in Teams and the Power BI templates for historical auto attendant and call queue statistics have been available for quite some time. But have you ever w...

Getting valuable insights out of your call records has never been easier now that the Queues App ...

Navigating the EU AI Act and Intellectual Property for GenAI: Implications for AI Solutions and Copilot

The EU AI Act, while a European law, extends its reach to all companies offering AI services to EU citizens. This legislation impacts the design and development of AI solutions for both internal and customer-facing applications. Understanding the nuances of this...

The EU AI Act, while a European law, extends its reach to all companies offering AI services to E...

Power Integration with Azure Communication Services - is this the future of Teams CCaaS?

In this session, I will explore the implications of the Power Integration model on the Teams CCaaS market. I  will cover the following topics:- What is the Power Integration model and how does it differ from Connect and Extend?- What impact will Power have on t...

In this session, I will explore the implications of the Power Integration model on the Teams CCaa...

Practical steps to improve your data security when deploying Microsoft 365 Copilot

In today's digital landscape, data security and compliance are paramount. This session will delve into the intricacies of Microsoft 365 Copilot, focusing on how organizations can leverage its capabilities to enhance data security and compliance. Attendees will g...

In today's digital landscape, data security and compliance are paramount. This session will delve...

Presenting in Teams Masterclass Remastered for 2025

Does the phrase "next slide please" send shivers down your spine? Do your meetings often start with a few minutes of trying to share your presentation? When you share your slides, do you struggle to see raised hands or engage with the chat? If so, then this ses...

Does the phrase "next slide please" send shivers down your spine? Do your meetings often start wi...

Understanding the role of AI in the Meeting Room

IntroductionAs a Subject Matter Expert in Unified Communication, I am excited to propose a session on "The Role of AI in the Meeting Room" for Commsverse. This session will explore the transformative impact of AI technologies on modern meeting environments, enha...

IntroductionAs a Subject Matter Expert in Unified Communication, I am excited to propose a sessio...