Extending Copilot Agents in Dynamics 365

Join us for an in-depth session where we explore how to extend the Copilot in Dynamics 365 leveraging Copilot Studio and Microsoft Power Platform to streamline business processes and enhance productivity.In this session, we will dive into three advanced use case...

Join us for an in-depth session where we explore how to extend the Copilot in Dynamics 365 levera...

Revolutionize Your Hybrid Work with Microsoft Teams Premium: A Deep Dive into Queues and Places

Overview:Microsoft Teams Premium is the ultimate tool to enhance your hybrid work experience. This session will delve into two of its powerful features: Microsoft Queues and Microsoft Places.Microsoft Queues:Overview: Discover how Microsoft Queues transforms tra...

Overview:Microsoft Teams Premium is the ultimate tool to enhance your hybrid work experience. Thi...

Lightning Pitches From Our Sponsors B

Find out what our sponsors offer in their product and service lines. Each sponsor taking part will have 5-minutes to explain to you what they offer and provide. These pitches will take place at lunchtime around the food area so you can continue to learn as you r...

Find out what our sponsors offer in their product and service lines. Each sponsor taking part wil...

20 essential questions you need to ask your Teams Calling Provider for success with Microsoft Teams

Whether you’re an existing Teams Phone user, starting to consider Teams Phone options, or just getting started with Office 365, there are many considerations to make when choosing the right telephony solution for you or your customers.What level of security sh...

Whether you’re an existing Teams Phone user, starting to consider Teams Phone options, or just ...

AI-Powered Customer Contact: Smarter, Faster, More Personal—See It in Action!

Step into the future of customer interactions—without adding complexity for your team. AI is no longer just hype; it’s a game-changer that’s already reshaping sales, service, and support.In this dynamic session, we’ll show you how AI can enhance efficien...

Step into the future of customer interactions—without adding complexity for your team. AI is no...

From Presence to Intelligence: Introducing Logitech Spot and the Future of Smart Workspaces

Be among the first to discover Logitech Spot, a brand new environmental and occupancy sensor designed to bring intelligence to your Microsoft Teams Rooms. Spot provides real-time data on presence, air quality, temperature, and more. In this session, we’ll show...

Be among the first to discover Logitech Spot, a brand new environmental and occupancy sensor desi...

Session from Enghouse

State of Voice AI 2025 through a Teams Phone lens!

Explore key insights from the 2025 Voice AI report—showing that voice is now core to enterprise strategy, with 84% of organizations increasing investment. For Teams Phone users, this shift validates Microsoft’s AI-first approach to voice communications.Learn...

Explore key insights from the 2025 Voice AI report—showing that voice is now core to enterprise...

Transforming Compliance into Insights: Unlocking Business Success with CallCabinet’s Microsoft-Certified Solutions

In today's rapidly evolving regulatory landscape, staying ahead of compliance requirements is more critical than ever. Compliance recording is no longer just a checkbox exercise. Join CallCabinet to explore the future of conversation data, where AI and automatio...

In today's rapidly evolving regulatory landscape, staying ahead of compliance requirements is mor...

AI & the UC+CC Convergence: A Perfect Match for the Future of Customer Experience

AI and Unified Communications (UC) are reshaping the Contact Center (CC) landscape, and their convergence is no coincidence. As AI takes on simple, structured customer interactions, human agents are left to handle the complex, high-value cases—often requiring ...

AI and Unified Communications (UC) are reshaping the Contact Center (CC) landscape, and their con...

Doubling down on capture and how it improves compliance and insights

Prioritizing the recording of interactions with a strong emphasis on security, compliance, and high-quality capture is essential for organizations striving to enhance regulatory adherence and extract valuable insights. Businesses can mitigate risks, protect sens...

Prioritizing the recording of interactions with a strong emphasis on security, compliance, and hi...

From Black Box to Blueprint: Migrating PBXs to Teams with Teleport

Introduction Common migration nightmares: Legacy PBXs as black boxes, complexity, downtime fears.Why these challenges stall cloud migrations.The Legacy PBX Problem Typical pain points: Unknown configurations, outdated records, cross-regional complexity.Importa...

Introduction Common migration nightmares: Legacy PBXs as black boxes, complexity, downtime fears...

Grow with Profit

The AI transformation is underway and in this session, we’ll take a bold approach: starting at the future. We'll begin by exploring where organisations are headed over the next 12–18 months into the world of Microsoft Copilot Agents and Studio and then move ...

The AI transformation is underway and in this session, we’ll take a bold approach: starting at ...

Leading the Future of Customer Service: Lessons from the Frontlines

Join Luware's very own Chief Customer Officer, James Cadman to learn how a leading contact center company like Luware tackles our customer's needs.Hint: People drive excellence, not just KPIs! 

Join Luware's very own Chief Customer Officer, James Cadman to learn how a leading contact center...

Microsoft Teams & UC: Building Bridges, Not Silos

Microsoft Teams has become a leading platform for collaboration, but for many small and mid-sized businesses, the journey doesn't stop at adoption. Indeed, real-world implementations often reveal a more complex scenario: Teams is rarely the only communication ch...

Microsoft Teams has become a leading platform for collaboration, but for many small and mid-sized...

Microsoft Graph API and The Hidden Secrets in Call Records

Getting valuable insights out of your call records has never been easier now that the Queues App is available in Teams and the Power BI templates for historical auto attendant and call queue statistics have been available for quite some time. But have you ever w...

Getting valuable insights out of your call records has never been easier now that the Queues App ...

Navigating the EU AI Act and Intellectual Property for GenAI: Implications for AI Solutions and Copilot

The EU AI Act, while a European law, extends its reach to all companies offering AI services to EU citizens. This legislation impacts the design and development of AI solutions for both internal and customer-facing applications. Understanding the nuances of this...

The EU AI Act, while a European law, extends its reach to all companies offering AI services to E...

Practical steps to improve your data security when deploying Microsoft 365 Copilot

In today's digital landscape, data security and compliance are paramount. This session will delve into the intricacies of Microsoft 365 Copilot, focusing on how organizations can leverage its capabilities to enhance data security and compliance. Attendees will g...

In today's digital landscape, data security and compliance are paramount. This session will delve...

Presenting in Teams Masterclass Remastered for 2025

Does the phrase "next slide please" send shivers down your spine? Do your meetings often start with a few minutes of trying to share your presentation? When you share your slides, do you struggle to see raised hands or engage with the chat? If so, then this ses...

Does the phrase "next slide please" send shivers down your spine? Do your meetings often start wi...